Refund policy

Scrub King Returns, Refunds & Exchanges Policy

At Scrub King, we want to make our returns process clear and straightforward. This policy covers change-of-mind returns, incorrectly ordered products, exchanges, faulty products and your rights under the Australian Consumer Law.

1. Change of Mind or Incorrectly Ordered Products — 30 Days

If you change your mind or accidentally order the incorrect product, you may request a return or exchange within 30 days of receiving your order.

Change-of-mind or incorrectly ordered products will only be considered for return where:

• You contact Scrub King within 30 days of receiving the product.
• The product is unused and has not been installed.
• The product is undamaged.
• The product is returned in its original packaging.
• The packaging is in a condition that allows the product to be reasonably resold as new.
• Proof of purchase is provided.

Change-of-mind or incorrect-choice returns requested after 30 days will not be accepted.

Approved change-of-mind returns are subject to a 15% restocking fee.

The customer is responsible for the cost of returning the product to Scrub King.

If exchanging for another product, the customer is also responsible for the cost of shipping the replacement product.

Scrub King reserves the right to decline a change-of-mind return or exchange where the product or packaging has been damaged, altered or returned in a condition that prevents the product from being resold as new.

Under Australian Consumer Law, businesses are not required to provide a refund or exchange simply because a customer changes their mind or orders the incorrect product.

The 30-day period above applies only to Scrub King's voluntary change-of-mind and incorrect-choice return policy. It does not limit your rights under the Australian Consumer Law.

2. Products Incorrectly Supplied by Scrub King

If Scrub King sends you a product that is different from what you ordered, please contact us as soon as possible after receiving your order.

Scrub King will cover the reasonable cost of returning an incorrectly supplied product.

Once the issue has been confirmed, we will arrange an appropriate:

• Replacement;
• Refund; or
• Store credit, where agreed with you.

Please do not install, modify or unnecessarily damage an incorrectly supplied product before contacting us.

3. Faulty, Defective or Misdescribed Products

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, defective, unsafe, does not match its description, is not fit for a disclosed purpose or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

For a major failure, you may be entitled to choose between a refund or replacement.

For a minor failure, Scrub King may choose to repair the product, replace it or otherwise provide an appropriate remedy within a reasonable period.

No 30-Day Limit on Australian Consumer Law Rights

The 30-day change-of-mind return period does not apply to legitimate claims under the Australian Consumer Law.

Your rights under Australian Consumer Law depend on factors including the nature of the product, the fault and how long the product could reasonably be expected to last.

Scrub King will not reject a valid Australian Consumer Law claim simply because more than 30 days have passed since purchase.

4. Packaging and Australian Consumer Law Returns

Our original-packaging requirement applies to change-of-mind and incorrectly ordered product returns only.

A customer making a legitimate claim regarding a faulty or non-compliant product under Australian Consumer Law does not need to have the original packaging in order to exercise their consumer rights.

However, Scrub King may require the product to be returned or made available for inspection so that the issue can be assessed.

5. Return Shipping

Change of Mind / Incorrect Choice

The customer is responsible for:

• Return shipping to Scrub King; and
• Shipping costs for any replacement product.

A 15% restocking fee also applies to approved change-of-mind returns.

Scrub King Supplied the Wrong Product

Where Scrub King has supplied an incorrect product, Scrub King will cover reasonable return shipping costs and the cost of supplying the correct product.

Faulty Products

Where a product is confirmed to have a problem covered by the Australian Consumer Law, Scrub King will cover or reimburse reasonable return transportation costs where required under the Australian Consumer Law.

Please retain receipts for any return freight or postage.

6. Installation and Customer-Caused Damage

Scrub King will not provide a change-of-mind refund, exchange or credit for products damaged as a result of:

• Incorrect installation;
• Installation contrary to supplied instructions;
• Modification or alteration;
• Misuse or abuse;
• Accidental damage;
• Using the product outside its intended application; or
• Damage occurring after the product was supplied.

Scrub King is not responsible for damage to a vehicle caused by incorrect installation, modification or misuse of a product.

However, nothing in this section excludes any rights you may have under Australian Consumer Law where the product itself was faulty, unsafe, defective or otherwise failed to meet an applicable consumer guarantee.

7. When Are Refunds Processed?

For change-of-mind or incorrect-choice returns, no refund will be processed until the returned product has been received and inspected by Scrub King.

Once received, we will assess whether the product complies with the conditions of our return policy.

Where approved, the applicable 15% restocking fee will be deducted from the refund.

Original shipping charges are not refundable for change-of-mind or incorrectly ordered products.

Approved refunds will generally be returned to the original payment method.

For Australian Consumer Law claims, Scrub King may reasonably inspect or assess the product before determining the appropriate remedy.

8. How to Request a Return

Please contact Scrub King before sending any product back.

For change-of-mind or incorrectly ordered products, you must contact us within 30 days of receiving your order.

Email:

contact@scrubking.com.au

Please include:

• Your full name;
• Your order number;
• The product you wish to return or exchange;
• The reason for the return;
• A clear description of any issue; and
• Photographs where relevant.

If your return is authorised, we will provide return instructions.

Please do not send products back without contacting us first, as this may delay the processing of your return.

We aim to respond to return enquiries within 48 business hours.

9. Return Address

Authorised returns should be sent to:

Scrub King Pty Ltd
1 Waterloo Street
Bennetts Green NSW 2290
Australia

Please ensure your name and order number are included with the returned product.

10. Australian Consumer Law

Nothing in this Returns, Refunds & Exchanges Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable consumer protection legislation.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Scrub King's voluntary 30-day change-of-mind policy is additional to, and does not replace, your statutory rights under Australian Consumer Law.